Title: Developing a performance evaluation dashboard for the east Algerian solid waste management service (Skikda)

Authors: Khorief Ouissem; Aissa Mahimoud; Nedjima Mouhoubi

Addresses: Department of Architecture and Urban, Polytechnic School of Architecture and Urban (L'EPAU), Hocine Ait ahmed 16200, El HARRACH, Algiers, Algeria ' Department of Architecture, Urban Institute of Architecture and Urban, Salah Boubnider University, Constantine 3 Boite Postale 'B' 72 Ali Mendjeli Nouvelle Ville, 25000 Constantine, Algeria ' Department of Architecture, Faculty of Technology, University of Abderrahmane, Mira Bejaia Village Akhribouche, Semzoun, Amizour 06020, Bejaia, Algeria

Abstract: This article aims to propose a dashboard designed to evaluate the performance of the waste management service in the municipality of Skikda, located in eastern Algeria. The construction of this dashboard involves four key stages: identifying the objectives, identifying the indicators, establishing an information system, and making the dashboard operational. The dashboard comprises more than 20 indicators, including 2 institutional, 4 technical, 6 legal, 9 environmental, 1 financial, and 1 economic indicator. It covers the entire spectrum of the waste management service, starting from contract allocation and extending to landfill operations. The dashboard offers insights into the overall performance and sustainability of the service, considering economic, environmental, and social aspects, and it encompasses the entire service lifecycle, from waste collection to disposal.

Keywords: dashboard; performance evaluation; waste management; public service; municipality.

DOI: 10.1504/IJBPM.2025.145886

International Journal of Business Performance Management, 2025 Vol.26 No.3, pp.343 - 361

Received: 26 May 2022
Accepted: 21 Sep 2023
Published online: 30 Apr 2025 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article