Title: What motivates potential donors to evaluate is success of charity websites?

Authors: Dong-Heon Kwak; Jinwoong Lee; Greta L. Polites; Alan A. Brandyberry; Deborah Erdos Knapp

Addresses: Department of Management and Information Systems, College of Business Administration, Kent State University, 475 Terrace Dr., Kent, OH 44240, USA ' Department of Accounting, College of Business Administration, Kent State University, 475 Terrace Dr., Kent, OH 44240, USA ' Department of Management and Information Systems, College of Business Administration, Kent State University, 475 Terrace Dr., Kent, OH 44240, USA ' Department of Management and Information Systems, College of Business Administration, Kent State University, 475 Terrace Dr., Kent, OH 44240, USA ' Department of Management and Information Systems, College of Business Administration, Kent State University, 475 Terrace Dr., Kent, OH 44240, USA

Abstract: Despite the importance of motivation in information systems (IS) research, past research has not paid much attention to the issue of what motivates people to evaluate IS success. Drawing upon DeLone and McLean's IS success model, and the e-commerce, psychological involvement, and personality literatures, this effort investigates determinants of the motivation to evaluate IS success in the context of charity websites. This study proposes and tests a motivation development model, which includes causal relationships among personality, psychological involvement, and motivation to evaluate IS success. Additionally, this model provides a theoretical understanding of what promotes the evaluation of various aspects of IS success by demonstrating that prosocial personality increases psychological involvement with charitable giving, which, in turn, motivates the evaluation on IS success of charity websites.

Keywords: motivation; IS success; charity website; personality; psychological involvement.

DOI: 10.1504/IJBIS.2025.144384

International Journal of Business Information Systems, 2025 Vol.48 No.2, pp.223 - 247

Received: 06 Jun 2021
Accepted: 11 Jun 2021
Published online: 11 Feb 2025 *

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