Article: Last mile distribution in omni-channel of the retail industry: sustainable and green development for emerging economies Journal: International Journal of Procurement Management (IJPM) 2025 Vol.22 No.3 pp.350 - 369 Abstract: As customers increasingly demand seamless shopping, an omni-channel supply chain has become necessary. A systematic literature review shows that the focus of the current distribution literature has evolved to multichannel network. However, recent research contributions only focus on last-mile logistics and last-mile delivery; contributions on last-mile distribution still need to be more systematic. By synthesising 28 articles, this study identifies research opportunities and encourages academics to complement last-mile distribution with empirical studies in omni-channel environments. Research on this issue becomes even more limited, especially in emerging economies. The framework and future research directions assist producers, retailers, and logistics service providers in proposing the last-mile distribution models, decision-making, and strategy development. Through omni-channel, firms will achieve sustainable development while achieving green development depends on the characteristics of the distribution channel, the environmental behaviour of customers, and the business operations. Inderscience Publishers - linking academia, business and industry through research

Title: Last mile distribution in omni-channel of the retail industry: sustainable and green development for emerging economies

Authors: Tuong Anh Nguyen Thi; Minh-Thu T. Nguyen; Huong-Giang Pham; Nguyen Huu That

Addresses: Foreign Trade University, 91 Chua Lang Street, Dong Da District, Hanoi, Vietnam ' Foreign Trade University, 91 Chua Lang Street, Dong Da District, Hanoi, Vietnam ' Foreign Trade University, 91 Chua Lang Street, Dong Da District, Hanoi, Vietnam ' Foreign Trade University, 91 Chua Lang Street, Dong Da District, Hanoi, Vietnam

Abstract: As customers increasingly demand seamless shopping, an omni-channel supply chain has become necessary. A systematic literature review shows that the focus of the current distribution literature has evolved to multichannel network. However, recent research contributions only focus on last-mile logistics and last-mile delivery; contributions on last-mile distribution still need to be more systematic. By synthesising 28 articles, this study identifies research opportunities and encourages academics to complement last-mile distribution with empirical studies in omni-channel environments. Research on this issue becomes even more limited, especially in emerging economies. The framework and future research directions assist producers, retailers, and logistics service providers in proposing the last-mile distribution models, decision-making, and strategy development. Through omni-channel, firms will achieve sustainable development while achieving green development depends on the characteristics of the distribution channel, the environmental behaviour of customers, and the business operations.

Keywords: last mile distribution; omni-channel; supply chain; logistics; last mile delivery; sustainability.

DOI: 10.1504/IJPM.2025.144348

International Journal of Procurement Management, 2025 Vol.22 No.3, pp.350 - 369

Received: 09 Jan 2024
Accepted: 25 Jan 2024
Published online: 10 Feb 2025 *

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Title: Last mile distribution in omni-channel of the retail industry: sustainable and green development for emerging economies

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