Requirements for a suite to design e-logistics brokering services in rural areas
by Sam Muniafu, Els A.M. Van De Kar
J. of Design Research (JDR), Vol. 7, No. 4, 2008

Abstract: Implementing new technologies in service delivery has been a key challenge particularly in rural areas. To address this challenge service providers need to be equipped with the ability to enhance their service delivery through the design of ICT-enabled, demand-driven services. To achieve this effectively, ICT-enabled service systems design approaches need to be promoted and applied. We state that effective service design can be best done using software toolkits that are tailored to the specific needs for rural areas. Through this research, we developed a software suite for the design of e-logistics brokering services in rural areas and tested its application using action research. We discuss the requirements for such a suite facilitating the design of e-logistics services that meet local user needs.

Online publication date: Sun, 12-Jul-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the J. of Design Research (JDR):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com