Innovation in manufacturing: teleservice as an environment-friendly manufacturing concept in Korea
by Sunyang Chung, Deok Soon Yim
International Journal of Manufacturing Technology and Management (IJMTM), Vol. 4, No. 1/2, 2002

Abstract: Many companies and governments have been seeking to improve manufacturing and environmental performance simultaneously. Teleservice concept is a new, environment-friendly manufacturing concept that can meet this purpose. We defined the teleservice as a new service concept of manufacturing companies that resulted from the integration of telecommunications into manufacturing and service activities. However, this concept receives little attention from both academia and industry in Korea and its potentials are not fully utilised. Therefore, we reviewed the Korean-specific frame environment for teleservice and analysed a representative firm case in a Korean-specific context. Our findings can be applied at both government and company level. First of all, it is important to diffuse the concept of teleservice as one of an environment-friendly competitive tool among the manufacturing industry. The teleservice application should be an evolutionary process in which existing low-level technologies can be utilised successfully. We recommend that a technology policy for teleservice should be diffusion-oriented rather than mission-oriented. Finally, user-friendly teleservice-related technologies should be developed to ensure better applicability in business.

Online publication date: Thu, 03-Jul-2003

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Manufacturing Technology and Management (IJMTM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com