TQM and hospitals' performance: a conceptual paper Online publication date: Mon, 11-Jul-2022
by Fahmi Natigor Nasution; Erlina; Yeni Absah; Rujiman
International Journal of Business Process Integration and Management (IJBPIM), Vol. 10, No. 3/4, 2021
Abstract: The aim of this paper is to explore and conceptualise the total quality management (TQM) and its relationship with hospitals' performance. There are two dimensions related to accounting subject; management accounting and management control system. From these dimensions, there are five factors or variables of TQM practices: benchmarking, hospital information system, continuous improvement, leadership and management process. The performance will be the dependent variable which consists of efficiency, business result and satisfaction indicators. The proposed method is quantitative method with population of public hospitals owned by the government. Structural equation model (SEM) will be used to analyse the data. Expectedly, this conceptual paper will give insights and information for future empirical studies.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Process Integration and Management (IJBPIM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com