Forthcoming articles


International Journal of Aviation Management


These articles have been peer-reviewed and accepted for publication in IJAM, but are pending final changes, are not yet published and may not appear here in their final order of publication until they are assigned to issues. Therefore, the content conforms to our standards but the presentation (e.g. typesetting and proof-reading) is not necessarily up to the Inderscience standard. Additionally, titles, authors, abstracts and keywords may change before publication. Articles will not be published until the final proofs are validated by their authors.


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International Journal of Aviation Management (1 paper in press)


Regular Issues


  • Consumers from India and The United States Have Differing Views of Flight Attendants   Order a copy of this article
    by Rian Mehta, Natasha Rao, Ethan Labonte, Stephen Rice, Deborah Carstens, Sierra Gaenicke 
    Abstract: Airlines are continuously working to enhance inflight services to create a superior customer user experience. Flight attendants play an important role in the customers travel experiences. Flight attendants have the most interaction with the passengers, which directly impacts the passengers flight experience. The purpose of the present study is to assess the cultural differences of trust, if any, between Indians and Americans with respect to the age and gender of flight attendants. Analyzing this aspect of trust is performed through manipulating the age and gender of the flight attendant. A cross cultural analysis comparing data from both Indian and American participants was conducted specifically asking participants to rate their levels of trust in flight attendants described as male or female, and either 25 or 55 years of age. The results and the practical application of the study are discussed that resulted in useful findings for the aviation industry.
    Keywords: trust; flight attendants; age; gender.