Title: The influence of utilising Facebook on e-government adoption

Authors: Sara Sawalha; Maryam Al-Jamal; Emad Abu-Shanab

Addresses: MIS Department, IT College, Yarmouk University, Irbid, Jordan ' Business Administration Faculty, Marmara University, Göztepe Campus, Istanbul, Turkey ' Accounting and Information Systems Department, College of Business and Economics, Qatar University, Doha, Qatar

Abstract: E-government is becoming a major channel for citizens' communication, interaction and collaboration with their government. Utilising the increased use of social media, individuals, businesses and governments recognised the opportunity to benefit from these sites to open channels of communication and empowerment. In this paper, we measure the influence of social networks represented by Facebook on e-government in Jordan. We extended UTAUT2 with personal innovativeness and yielded a full support of all hypotheses assumed. Performance expectancy, social influence, effort expectancy, personal innovativeness and enjoyment significantly predicted the continuous use of e-government pages on Facebook. The estimated coefficient of determination R² was 0.48. Conclusions are stated at the end.

Keywords: e-government; electronic government; Web 2.0; Facebook; ICT; social media; social networks; Jordan; Government 2.0; UTAUT2.

DOI: 10.1504/EG.2019.096573

Electronic Government, an International Journal, 2019 Vol.15 No.1, pp.1 - 20

Received: 25 Sep 2017
Accepted: 24 Jun 2018
Published online: 05 Dec 2018 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article