Title: Testing and validating the ERP success evaluation model for higher education institutes of Pakistan

Authors: Sehrish Nizamani; Khalil Khoumbati; Imdad Ali Ismaili; Saad Nizamani; Sarwat Nizamani; Nazish Basir

Addresses: Department of Information Technology, University of Sindh, Mirpurkhas Campus, Mirpurkhas, Sindh, Pakistan ' Institute of Information and Communication Technology, University of Sindh, Jamshoro, Sindh, Pakistan ' Institute of Information and Communication Technology, University of Sindh, Jamshoro, Sindh, Pakistan ' Department of Information Technology, University of Sindh, Mirpurkhas Campus, Mirpurkhas, Sindh, Pakistan ' Department of Computer Science, University of Sindh, Mirpurkhas Campus, Mirpurkhas, Sindh, Pakistan ' Institute of Information and Communication Technology, University of Sindh, Jamshoro, Sindh, Pakistan

Abstract: Higher Education Commission (HEC) of Pakistan has taken profound measures to bring significant improvement in universities of Pakistan. HEC signed an agreement with Oracle PeopleSoft to equip universities with high-tech information technology (IT) solutions. To this end, HEC initially implemented enterprise resource planning (ERP) campus management system in seven universities of Pakistan as a pilot project. However, there is a void in literature to evaluate these ERP implementations. This research formulates a conceptual model based on strong background theories to effectively evaluate the success of ERP system implementation. A questionnaire based online survey approach is used to collect data from 323 respondents. Findings of the paper result in a refined model for analysing success of ERP implementation. By employing this model, the paper also reports on the success and failure of ERP implementation. Finally, the undertaken study implies that its findings may substantially add regarding the future decisions of ERP implementations.

Keywords: enterprise resource planning; ERP; Oracle PeopleSoft; campus management solutions; CMSs; higher education institutions; HEIs; Pakistan.

DOI: 10.1504/IJBIS.2017.083682

International Journal of Business Information Systems, 2017 Vol.25 No.2, pp.165 - 191

Received: 07 Jul 2015
Accepted: 01 Nov 2015
Published online: 19 Apr 2017 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article