Int. J. of Industrial and Systems Engineering   »   2015 Vol.20, No.2

 

 

Title: Meta-analysis of the TQM impact on business performance amongst regions and countries

 

Authors: M.F. Ahmad; N. Zakuan; J. Ahmad; J. Takala

 

Addresses:
Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia (UTHM), 86400 Parit Raja, Batu Pahat, Johor, Malaysia
Faculty of Human Resource and Management, Universiti Teknologi Malaysia (UTM), 81310 Skudai, Johor, Malaysia
Faculty of Human Resource and Management, Universiti Teknologi Malaysia (UTM), 81310 Skudai, Johor, Malaysia
Department of Engineering Science and Industrial Management, University of Vaasa, Wolffintie 34, 65200 Finland

 

Abstract: Meta-analysis has been conducted based on 20 previous works from 4,040 firms at 16 countries from Asia, Europe and USA. Throughout this paper, the meta-analysis is applied to review the impact of TQM on business performance amongst the regions and countries. The result of meta-analysis shows that the average of regression coefficient (rc) is 0.47; Asia (rc = 0.54), USA (rc = 0.43) and Europe (rc = 0.38). Asia developed countries have the greatest impact of TQM towards business performance (rc = 0.56). ANOVA and t-test have been conducted to test the difference amongst type of country (developed and developing countries) and regions at p = 0.05. However, the result shows that there is no significant difference. In addition, rc2 of each country have been calculated based on rc value and the average result of rc2 is 0.24; Asia (rc2 = 0.33), USA (rc2 = 0.22) and Europe (rc2 = 0.15). Meanwhile, rc2 in developing countries (rc2 = 0.28) are higher than developed countries (rc2 = 0.21).

 

Keywords: total quality management; TQM impact; business performance; regression coefficient.

 

DOI: 10.1504/IJISE.2015.069546

 

Int. J. of Industrial and Systems Engineering, 2015 Vol.20, No.2, pp.155 - 164

 

Available online: 22 May 2015

 

 

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