Title: Measuring agility as a supporting tool for uncertainty governance in multinational enterprises: an IBM case study

Authors: Mayur M. Chikhale; Mo Mansouri

Addresses: School of Systems and Enterprises, Stevens Institute of Technology, Castle Point on Hudson, Hoboken, NJ 07030, USA ' School of Systems and Enterprises, Stevens Institute of Technology, Castle Point on Hudson, Hoboken, NJ 07030, USA

Abstract: Large-scale human centred systems (enterprises) have had a rather rash time in dealing with the uncertain and turbulent business environments for over several decades or so. This has given way to enterprise performance and strategic success exerting a far wider effect than the enterprise itself. A majority of the strategic initiatives appear to fall short of desired expectations, which suggests that multinational enterprises are unable to derive the targeted long-term sustainable success from their planned and implemented strategies. This paper makes a sincere effort towards bridging that gap between the environment and the enterprise through aligning the crucial factors that form the backbone of the overall enterprise functioning. We believe that an agile enterprise has the best chance of coping with the uncertain business environment, and thereby underline the critical factors in determining the enterprise agility with respect to a specific case study.

Keywords: enterprise agility; optimal enterprise; agility measurement; uncertainty; corporate governance; multinational enterprises; MNEs; IBM case study; agile enterprises.

DOI: 10.1504/IJBCRM.2013.058400

International Journal of Business Continuity and Risk Management, 2013 Vol.4 No.3, pp.211 - 226

Received: 08 Mar 2013
Accepted: 02 Jun 2013
Published online: 31 Mar 2014 *

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