Int. J. of Technology Intelligence and Planning   »   2013 Vol.9, No.2

 

 

Title: Performance measurement framework for product-service systems development: a balanced scorecard approach

 

Authors: Koteshwar Chirumalla; Alessandro Bertoni; Aditya Parida; Christian Johansson; Marco Bertoni

 

Addresses:
Division of Innovation and Design, Luleå University of Technology, 971 87 Luleå, Sweden
Division of Innovation and Design, Luleå University of Technology, 971 87 Luleå, Sweden
Division of Operation, Maintenance Engineering, Luleå University of Technology, 971 87 Luleå University of Technology, Sweden
Division of Innovation and Design, Luleå University of Technology, 971 87 Luleå, Sweden
Department of Mechanical Engineering, Blekinge Institute of Technology, 371 79 Karlskrona, Sweden

 

Abstract: The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.

 

Keywords: PSS; product-service systems; performance measurement; balanced scorecard; performance indicators; product development; cross-functional teams; aerospace industry.

 

DOI: 10.1504/IJTIP.2013.058135

 

Int. J. of Technology Intelligence and Planning, 2013 Vol.9, No.2, pp.146 - 164

 

Available online: 08 Dec 2013

 

 

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