Title: Three-dimensional model for the global quality of a website
Author: Álvaro Rocha
Address: Universidade Fernando Pessoa, Praça 9 de Abril, 349, 4249-004 Porto, Portugal
Abstract: Websites quality is strategically important for organisations and for the satisfaction of their clients. In this paper we propose an innovative high-level structure for a global quality evaluation of a website. This structure is based in three main dimensions (contents, services, technical), characteristics, sub-characteristics and attributes, that will substantiate the development of broad websites quality evaluation, comparison and improvement methodologies, according to particular sectors of activity.
Keywords: website evaluation; content quality; service quality; technical quality; 3D modelling; website quality; quality evaluation.
Int. J. of Business Information Systems, 2012 Vol.10, No.4, pp.436 - 446
Available online: 20 Jul 2012