Title: A framework for accessible m-government implementation
Author: Maria Emmanouilidou, David Kreps
Salford Business School, University of Salford, 43 The Crescent, Manchester, M5 4WT, UK.
Salford Business School, University of Salford, 43 The Crescent, Manchester, M5 4WT, UK
Journal: Electronic Government, an Int. J., 2010 Vol.7, No.3, pp.252 - 269
Abstract: The great popularity and rapid diffusion of mobile technologies at worldwide level has also been recognised by the public sector, leading to the creation of m-government. A major challenge for m-government is accessibility – the provision of an equal service to all citizens irrespective of their psychical, mental or technical capabilities. This paper sketches the profiles of six citizen groups: Visually Impaired, Hearing Impaired, Motor Impaired, Speech Impaired, Cognitive Impaired and Elderly. M-government examples that target the aforementioned groups are discussed and a framework for accessible m-government implementation with reference to the W3C Mobile Web Best Practices is proposed.
Keywords: mobile government; accessibility; m-government; social inclusion; elderly people; older people; disabled persons; disability; mobile technologies; public sector; equal services; equality; citizen groups; visual impairments; blindness; partially sighted; hearing impairments; deafness; deaf people; motor impairments; mobility; speech impairments; cognitive impairments; learning disabilities; W3C; mobile web; m-web; best practice; World Wide Web Consortium; internet; electronic government; e-government; privacy; usability.