Title: The use of Quality Circles in quality improvement programmes
Author: R.J. Spencer
Address: Recently retired as Quality Improvement Manager, Rolls-Royce Motors Ltd, Crewe, UK
Abstract: To implement an effective quality policy in any organization requires a total commitment to participation from all employees, and is best achieved through good communications and involvement. The Quality Circle concept provides a practical way of achieving these objectives, and this paper describes the guidelines for introducing a successful programme, traces some of the pitfalls to avoid and discusses both the tangible and intangible rewards.
Keywords: quality circles; quality policy; quality improvement programmes; management style; trade unions; working environment.
Int. J. of Technology Management, 1987 Vol.2, No.2, pp.229 - 240
Available online: 27 May 2009