Int. J. of Knowledge Management Studies   »   2008 Vol.2, No.1

 

 

Title: Towards an optimised design of private complex services

 

Author: Oliver Bohl, Shakib Manouchehri, Udo Winand

 

Addresses:
Research Centre for the Design of Information Systems, University of Kassel, Kassel 34127, Germany.
Research Centre for the Design of Information Systems, University of Kassel, Kassel 34127, Germany.
Institute for Information Systems, University of Kassel, Kassel 34127, Germany

 

Abstract: This paper describes an approach for designing complex services for private, everyday life. Therefore, potentials and requirements of complex services as well as the possibilities and restrictions of creating such services are discussed. It is shown that the enhancement of already existing services through innovative mobile or ubiquitous components as well as the combination of these services can lead to offers of higher quality. This leads to first guidelines for the successful implementation of complex services concerning the increased mobility of private everyday life. Also, some potentials and requirements to be taken into consideration when developing complex services are discussed.

 

Keywords: electronic services; mobile services; m-services; e-services; ubiquitous services; complex services; migration; services creation; private everyday life; cooperation; collaboration; suppliers; customers.

 

DOI: 10.1504/IJKMS.2008.016444

 

Int. J. of Knowledge Management Studies, 2008 Vol.2, No.1, pp.43 - 58

 

Available online: 28 Dec 2007

 

 

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