Title: Analysis of academic stakeholders' satisfaction on green campus implementation in Telkom University using importance performance analysis approach

Authors: Cut Irna Setiawati; Agam Maulana

Addresses: Department of Business Administration, Faculty of Communication and Business, Telkom University, Bandung, 40257, Indonesia ' Department of Business Administration, Faculty of Communication and Business, Telkom University, Bandung, 40257, Indonesia

Abstract: The purpose of this paper is to identify the level of satisfaction of the academic community towards the implementation of green campus that took place in higher education institution, especially universities that have been awarded as green campus, by focusing in four elements of green campus, environmental management system, green building and green transportation, community participation and social responsibility, and teaching as well as research regarding sustainability. A survey questionnaire was used to collect data on sample of 100 respondents consist of all civitas academics in higher education institution. This paper uses importance performance analysis (IPA) approach technique in analysing data to find the gap between performance and expectation in term of green campus implementation. The average score of all aspects of the statement at the perception level is 3.25 while the average score of expectation level is 4.22 with a difference or gap of −0.77. The negative point shows that the perception level has not fulfilled the academic community's expectation in terms of green campus implementation from whole elements and indicators in Telkom University.

Keywords: green campus; important performance analysis; IPA; satisfaction.

DOI: 10.1504/IJLC.2021.115190

International Journal of Learning and Change, 2021 Vol.13 No.3, pp.237 - 254

Received: 24 Oct 2018
Accepted: 15 May 2019
Published online: 24 May 2021 *

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