Multi-dimensional nature of innovation at Amazon Online publication date: Mon, 11-Dec-2017
by Jesse Arnett; Brion Goldfinch; Ravi Chinta
International Journal of Business Innovation and Research (IJBIR), Vol. 15, No. 1, 2018
Abstract: The paper presents the evolution of Amazon as a company case study based on the analysis of documentary data and interviews with industry consultants responsible for advising strategic growth plans for large and fast growth firms in technology-intensive industries. Our analysis reveals many distinct and diverse patterns of innovation at Amazon that come under customer-driven innovation (based on unmet needs revealed from customer research), technological innovation (leading to radical process redesigns), business model innovations (stemming from bold new visions about the future), and open innovation (co-innovation partnerships with other firms). While our examples from Amazon provide the empirical basis for the paper, we believe that the patterns of innovation revealed by these specific examples underline broad patterns of innovation models that other firms can emulate. We conclude the paper with implications for future research and practitioners.
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