Assuring high reliability of service provision in critical infrastructures
by Mark De Bruijne, Michel Van Eeten, Emery Roe, Paul Schulman
International Journal of Critical Infrastructures (IJCIS), Vol. 2, No. 2/3, 2006

Abstract: Vital services that are provided through critical infrastructures such as electricity and mobile telecommunication present us with a paradoxical development: society demands increasing levels of reliability of these services as we grow more dependent on them, while at the same time the conventional organisational means with which to ensure those high levels of reliability are being dismantled. Developments such as liberalisation, technological innovation and outsourcing have made the provision of highly reliable services through critical infrastructures increasingly the product of networks of organisations, rather than individual or a limited set of organisations. A key question for next generation critical infrastructures is therefore: how can networks of organisations, many with competing goals and interests, provide highly reliable services in the absence of conventional forms of command and control and in the presence of rapidly changing circumstances, technologies and demands? This paper reports on extensive field research that suggests the answer to complexity, and institutional change may be found in real time.

Online publication date: Fri, 31-Mar-2006

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Critical Infrastructures (IJCIS):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email