CSLAT: an SLA template for cloud service management
by Dheeraj Rane; Monalisa Sarma
International Journal of Communication Networks and Distributed Systems (IJCNDS), Vol. 14, No. 1, 2015

Abstract: Service level agreements (SLAs) are used to bind cloud provider for providing services and hence to assure cloud consumer that delivered services are up to the mark. However, most of the cloud SLAs are either static in nature or are concerned only for availability of service leaving major concerns such as performance, security, metering and monitoring, automation, and many more. In this paper, we have reviewed the existing SLA frameworks and then examined their suitability in the context of cloud computing. Next, we discuss the desirable components, which should be considered in cloud SLA. Also, we have identified different parameters that need to be incorporated in each component. Based on this, we put forward a cloud SLA template, which we termed as cloud service level agreement template (CSLAT). This work attempts to provide a clear and formal definition of decisive parameters in cloud computing. The definition will give clear perception of how these parameters should be specified in SLA, so as to avoid any conflict rising due to ambiguity in it. Further, precise monitoring and QoS measurement can be done using the mathematical interpretations given corresponding to parameters. Thus, proposed CSLAT will help in automation of SLA management in cloud computing.

Online publication date: Wed, 21-Jan-2015

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Communication Networks and Distributed Systems (IJCNDS):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com