User Centred Design model (G2C2G) for rural e-governance projects
by Charru Malhotra, Vijayaraghavan M. Chariar, Lalit K. Das
International Journal of Electronic Governance (IJEG), Vol. 2, No. 4, 2009

Abstract: ICT has the potential to spawn innovative means of wealth generation in rural areas by providing timely information and public services. However an in-depth analysis of RASI in Tamil Nadu State of India, indicates that such e-government projects are usually designed from the perspective of bureaucrats, technocrats or donor bodies rather than from the perspective of the villagers. Based on a User Centred Design (UCD) approach, this paper proposes an inclusive strategy, titled Government to Citizen to Government (G2C2G), for designing rural e-governance projects that could address the needs of both the government and the governed.

Online publication date: Sun, 20-Dec-2009

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