Development and evolution of a crisis support service at an international airport
by Cheryl Regehr, Ted Bober, Deane Johanis
International Journal of Emergency Management (IJEM), Vol. 4, No. 2, 2007

Abstract: In response to increasing concerns about the impact of disaster recovery work on responders, Pearson International Airport (PIA) in Toronto established Canada's first airport based 'critical incident stress team' in the fall of 1989. The original aim was to support the local airport community particularly in the event of an air disaster. Over the 17 years of operation, the goals and services of the team have shifted, founded on emerging theory and evidenced based practices and in keeping with the changes in emergency management systems. The service component of the team expanded beyond emergency workers and airport personnel to families and friends of those affected by disaster; the nature of the service became broader and more prevention focused. In addition, a research and training component has been added with the intent of better addressing the needs of those affected by disaster.

Online publication date: Thu, 07-Jun-2007

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Emergency Management (IJEM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email