Improving operational efficiency in utility sector through technology intervention
by Sanjay Mohapatra; Subhradeep Mohanty
International Journal of Enterprise Network Management (IJENM), Vol. 8, No. 4, 2017

Abstract: The purpose of this paper is to perform an empirical study of factors which determine the improvement of operational efficiency in utility sector. The data was collected from various stakeholders of utilities sector viz. domestic rural consumers, domestic urban consumers, government employees, non-government employees and experts. The data was collected from 15 villages and three urban areas. Data from 222 respondents was collected, out of which 52 respondents were domestic rural consumers, 50 respondents were domestic urban consumers, 50 respondents were non-government employees, 60 of the respondents were government employees and ten respondents were expert to the utility. It was found out that process reengineering and reducing AT&C losses are the most important factors that determine operational efficiency. Results from the research can be used in other utilities sectors in other geographies.

Online publication date: Fri, 15-Dec-2017

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Enterprise Network Management (IJENM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email