Determining factors in airport baggage claim level of service Online publication date: Wed, 30-Jul-2014
by Giovanna Miceli Ronzani Borille; Anderson Ribeiro Correia
International Journal of Aviation Management (IJAM), Vol. 2, No. 1/2, 2013
Abstract: The focus of this paper is to investigate arrival processing facilities at airports under different scenarios. A simulation model was developed and the international arrivals areas at Rio de Janeiro International Airport, Brazil, were selected as case studies, where 100 passengers were scrutinised at the arrival components. The validation of the model was conducted in comparison with real system results. Nine combinations of conveyor belt dimensions, waiting time at the baggage claim area, the percentage of passengers with two bags, and the number of passport control desks were tested. The results indicate that the level of service offered could be significantly improved by managerial decisions related to the number of passport control desks and baggage loading at the carousel.
Online publication date: Wed, 30-Jul-2014
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Aviation Management (IJAM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email email@example.com