Determining factors in airport baggage claim level of service
by Giovanna Miceli Ronzani Borille; Anderson Ribeiro Correia
International Journal of Aviation Management (IJAM), Vol. 2, No. 1/2, 2013

Abstract: The focus of this paper is to investigate arrival processing facilities at airports under different scenarios. A simulation model was developed and the international arrivals areas at Rio de Janeiro International Airport, Brazil, were selected as case studies, where 100 passengers were scrutinised at the arrival components. The validation of the model was conducted in comparison with real system results. Nine combinations of conveyor belt dimensions, waiting time at the baggage claim area, the percentage of passengers with two bags, and the number of passport control desks were tested. The results indicate that the level of service offered could be significantly improved by managerial decisions related to the number of passport control desks and baggage loading at the carousel.

Online publication date: Wed, 30-Jul-2014

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