Chain digitisation support by point-of-sale systems: an analysis of the Dutch product software market Online publication date: Sat, 09-Aug-2014
by Marijn G.A. Plomp; Glenn Van Rijn; Ronald S. Batenburg
International Journal of Information Technology and Management (IJITM), Vol. 11, No. 4, 2012
Abstract: Point-of-sale (POS) systems increasingly support more retail processes than just the basic cash functionality. But to what extent do they support chain digitisation, i.e., interorganisational processes as the exchange of order and sales information? We develop a two-dimensional maturity model for categorising POS systems by their level of backward and forward chain digitisation support. Both dimensions have the same maturity scale, cumulating from internal isolated, internal integrated, external linked to external integrated. We operationalise and apply this model to the Dutch POS system market by assessing 86 different POS solutions of 79 POS vendors. It appears that about a third of all POS systems support backward chain digitisation to the external integrated level, and forward chain digitisation to the external linked level. In some branches, chain digitisation enabling initiatives are successfully deployed, e.g., in the fashion and furniture branches where EDI initiatives are established by industry boards.
Online publication date: Sat, 09-Aug-2014
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Information Technology and Management (IJITM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email firstname.lastname@example.org