Understanding the dimensions of knowledge sharing: designing an intranet to improve operational performance in a multinational corporation
by Tony Holden
International Journal of Electronic Business (IJEB), Vol. 1, No. 2, 2003

Abstract: This paper describes how a large multinational company, BP, explored some important issues predating the delivery of a global companywide intranet for improving operational performance through improved sharing of best practice knowledge. Included are descriptions of the overall business motivations, the exploratory projects, a synthesis of the resulting conclusions and an explanation of the latterly implemented intranet itself. One key to success for this tool was the way cross-business-unit networks were deliberately directed in order to identify potential marriages between high performers in specific business-critical practices and units seeking a corresponding improvement. This paper will be of value to industrial readers, in that it provides an understanding of how electronic business technology was applied to leverage knowledge in a global and multi-cultural organisation following major changes. For academic readers, this paper provides empirical evidence and, to some degree, a longitudinal study of the success drivers for a knowledge-sharing project in a major organisation.

Online publication date: Mon, 21-Jul-2003

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Electronic Business (IJEB):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com