Gauging quality and reliability assurance efforts in product development process Online publication date: Fri, 25-Apr-2008
by Rachel R. Itabashi-Campbell, Om Prakash Yadav
International Journal of Process Management and Benchmarking (IJPMB), Vol. 2, No. 3, 2008
Abstract: This paper proposes a process metric to measure quality and reliability assurance efforts in two dimensions: efficiency and effectiveness. The proposal is made in the context of standardised product development process and is based on quality assurance initiatives at a small automotive supplier, which went through the process of implementing a new product introduction methodology to be standardised across its US organisation. This proposed metric borrows much of its ideas from the Capability Maturity Model Integration (CMMI) approach developed by the Software Institute at Carnegie-Mellon University.
Online publication date: Fri, 25-Apr-2008
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