A case study on a project failure in a Chinese private trading company from a technological frame perspective
by Wendy Wang, JianPing Peng, Jing Quan
International Journal of Electronic Business (IJEB), Vol. 5, No. 5, 2007

Abstract: In recent years increasing research interests have been generated in the area of IT adoption in China. While much of the research is done on the large public companies, studies on small and medium enterprises (SME) in the private sector remain scarce. This paper examines a failed attempt by a small private Chinese trading company in Guangdong province that adopts a Customer Relationship Management (CRM) system to address both internal and external challenges. The findings shed lights on understanding the process of Chinese private sector's IT adoption. Lessons for successful IT projects in private sector are provided.

Online publication date: Wed, 17-Oct-2007

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