Emotional regulation strategies, eustress, and personal initiative-taking: evidence from frontline journalists
by Juliet E. Ikhide; Oluwatobi A. Ogunmokun
International Journal of Work Organisation and Emotion (IJWOE), Vol. 14, No. 1, 2023

Abstract: Given the landscape of the service industry and the emotional challenge service employees' face, this study takes a novel approach to investigate the mediating effect of eustress on emotional regulation strategies (deep- and surface-acting), and personal initiative-taking behaviour. This study expands and contributes to the literature by proposing and testing a research model that demonstrates how the detrimental cognitive and physical effects of emotional labour can be managed. Service employees can, through a positive appraisal and experience of work stressors, counter the negative impact emotional labour has on initiative-taking. Data were collected through an e-mail survey from a sample of service employees in the media sector. The results, supported by the JD-R theoretical framework show very interesting findings that can help service employees deal with psychological resource loss, and enhance personal initiative-taking behaviours. Theoretical and practical implications of the findings are discussed, alongside suggestions for future studies.

Online publication date: Mon, 10-Apr-2023

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Work Organisation and Emotion (IJWOE):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com