Impact assessment of COVID-19 on digital payment: an Indian perspective
by Shubhendra Singh Parihar; Masood H. Siddiqui; Shyamji Mehrotra
International Journal of Business Process Integration and Management (IJBPIM), Vol. 10, No. 3/4, 2021

Abstract: The psychological and socioeconomic impact of the COVID-19 pandemic is significant and has changed the global order. Strict confinement has changed our everyday life and our buying behaviour. The purpose of this paper is to examine the impact of COVID-19 on the behaviour of digital payments in the Indian context. The cluster analysis technique is used to classify the types of customers according to their payment behaviour. The first group of clients may be described as 'late majority' and the second group of clients as 'early majority'. The results suggest that fear of COVID-19 has contributed to digital initiatives by banks. The findings of this paper can be used by private and public sector banks or other small banks to understand the future implications of it in their payment operations and future policy to optimise the operational cost.

Online publication date: Mon, 11-Jul-2022

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Process Integration and Management (IJBPIM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email