Does a doctor's skill influence patient satisfaction, loyalty and compliance in low-medium income countries?
by Firas AlOmari
International Journal of Information and Decision Sciences (IJIDS), Vol. 14, No. 2, 2022

Abstract: The purpose of this research paper is to investigate the impact of doctor's skills on patient's satisfaction, loyalty and behavioural compliance in Syrian healthcare setting. Convenience sampling method was used to select 301 patients from six hospitals, in the Syrian capital Damascus, to complete the questionnaire. The validity and reliability of the proposed model had been confirmed. Doctor's skill is a multidimensional construct that consists of three dimensions: doctor's competence, listening skill and explanation skill. The statistical analysis indicated that doctor's skills construct has a significant positive direct effect on patient satisfaction, loyalty and compliance. In addition, patient satisfaction has a partial mediating effect between a doctor's skills and patient loyalty. However, a satisfied patient with the perceived clinical service does not secure medication compliance. In other words, patient satisfaction does not mediate the relationship between doctor skills and patient's compliance. This study introduces noticeable contributions to the healthcare marketing and management in Syria.

Online publication date: Thu, 30-Jun-2022

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Information and Decision Sciences (IJIDS):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com