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Linking soft and hard total quality management practices: evidence from Jordan
Rawan Ali Saleh; Rateb J. Sweis; Firas I. Mahmoud Saleh; Adel Mohammed Sarea; Islam Mahmoud Sharaf Eldin; Desireen Nader Obeid
International Journal of Business Excellence (IJBEX), 2018 Vol.14 No.1, pp.49 - 86
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