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Banking service quality management using fuzzy FMEA (a case study: Central Melli Bank of Rafsanjan)
Seyed Habibolah Mirghafori; Salim Karimi Takalo; Meysam Dastranj
International Journal of Quality and Innovation (IJQI), 2016 Vol.3 No.1, pp.1 - 16
12 - 16 =

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