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Managing reverse exchange in the service supply chain using role activity diagram: a case study of credit card complaint management
Tonmoy Choudhury; K.M. Kutub Uddin Romel; Ferry Jie; Hadrian Geri Djajadikerta
International Journal of Agile Systems and Management (IJASM), 2020 Vol.13 No.4, pp.417 - 437
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