Title: Ranking barriers and solutions of supply chain information technology adoption in Thai industrial sector by AHP and fuzzy TOPSIS

Authors: Busaba Phruksaphanrat; Manuschanok Borisutiyanee

Addresses: Industrial Statistics and Operational Research Unit (ISO-RU), Industrial Engineering Department, Faculty of Engineering, Thammasat University, Klongluang, Pathumtani, Thailand ' Business Administration Department, Rangsit University, Muang, Pathumtani, Thailand

Abstract: The objective of this research is to rank the barriers and to find the solutions of supply chain information technology (SCIT) adoption of analytic hierarchy process (AHP) and fuzzy technique for order preference by similarity to an ideal solution (fuzzy TOPSIS). Many researchers focused on the process of IT implementation, but they did not know what the critical factors that led to the successful IT implementation in SCM were. In this research, there are two phases. Firstly, data were collected from large enterprises in the industrial sector participating in the promotion of applying an IT project. Barriers and solutions were analysed and ranked. Important barriers are individual, project, supply chain, strategic and technological barriers, respectively. The most appropriate solutions of SCIT adoption are increasing use of external consultants and selection of the appropriate vendor team. Next, a case study was used to test and validate the results.

Keywords: supply chain information technology; SCIT; barriers; solutions; analytic hierarchy process; AHP; fuzzy TOPSIS.

DOI: 10.1504/IJISM.2019.099719

International Journal of Integrated Supply Management, 2019 Vol.12 No.3, pp.230 - 258

Received: 04 Jul 2018
Accepted: 12 Mar 2019
Published online: 20 May 2019 *

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