Title: Learn from failure as a change mechanism for enhancing work performance at hotel workplace: the role of leadership and psychological capital

Authors: Chi-Min Wu; Tso-Jen Chen; Tsung-I Pai; Yuan-Duen Lee; Ting-Fei Chen

Addresses: Department of Recreation and Healthcare Management, Chia Nan University of Pharmacy and Science, No. 60, Sec. 1, Erren Rd., Rende District, Tainan City 71710, Taiwan ' Department of Business Administration, Tainan University of Technology, No. 529, Zhongzheng Rd., Yong Kang District, Tainan City 71002, Taiwan ' Department of Recreation and Healthcare Management, Chia Nan University of Pharmacy and Science, No. 60, Sec. 1, Erren Rd., Rende District, Tainan City 71710, Taiwan ' Department of International Business, Chang Jung Christian University, No. 1, Changda Rd., Gueiren District, Tainan City 71101, Taiwan ' Ph.D./Master Program in Business and Operations Management, No. 1, Changda Rd., Gueiren District, Tainan City 71101, Taiwan

Abstract: At a time when positive organisational behaviour is valued highly, the issue of how to enhance learning from failure to improve work performance has been the focus on the academic and practical fields of hospitality change management. Structural equation modelling was performed with 264 valid samples to validate the hypotheses proposed in the present study. The results show that shared leadership can positively affect psychological capital (PsyCap) and learning from failures. PsyCap can positively enhance the behaviour of learning from failure, and simultaneously, learning from failure can also improve work performance. Specifically, PsyCap partially mediates the relationship between shared leadership and learning from failure. Future research recommendation and managerial implication are also offered.

Keywords: learning from failure; change management; shared leadership; psychological capital; PsyCap; work performance.

DOI: 10.1504/IJISCM.2018.098397

International Journal of Information Systems and Change Management, 2018 Vol.10 No.4, pp.333 - 351

Received: 11 Apr 2018
Accepted: 04 Nov 2018
Published online: 18 Mar 2019 *

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