Title: An end-to-end system to enhance business process performance through new outsourcing to the cloud strategies

Authors: Mouna Rekik; Khouloud Boukadi; Hanêne Ben-Abdallah

Addresses: Technology Center of Sfax, Sfax University, P.O. Box 3021, SakietEzzit, Tunisia ' Technology Center of Sfax, Sfax University, P.O. Box 3021, SakietEzzit, Tunisia ' King Abdulaziz University, P.O. Box 80200, Jeddah 21589, KSA

Abstract: This paper proposes an end-to-end system entitled business process outsourcing for performance enhancement (BPO4PE). It presents a deep analysis and research of the BPO to the cloud life cycle starting from the identification of the business process outsourcing (BPO) criteria with until the selection of business process activities to be outsourced as well as the most suitable infrastructure as a service (IaaS) offering to support their execution. We evaluate the system through different experiments that prove its good performance.

Keywords: business process outsourcing; BPO; cloud; NSGA II; BPMN2.0.

DOI: 10.1504/IJBSR.2019.096358

International Journal of Business and Systems Research, 2019 Vol.13 No.1, pp.1 - 20

Received: 21 Feb 2017
Accepted: 05 May 2017
Published online: 27 Nov 2018 *

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