Authors: Jarunee Wonglimpiyarat
Addresses: The National Science and Technology Development Agency – MTEC, 114 Thailand Science Park, Paholyothin Rd., Klong 1, Klong Luang, Pathumthani 12120, Thailand
Abstract: This paper is concerned with the characteristics of the innovation process. It is aimed at understanding the systemness characteristics or multi-party interdependence in the development process. The study explores the innovations of ATM/cash cards, credit cards and EFTPOS/debit cards to understand the need for interfirm collaboration in their diffusion. There are two types of innovation process: high systemness (innovations not exploitable by a single entity) and low systemness (innovations that can be accomplished by a single entity). To consider the argument, the paper proposes a system innovation model to capture the specific features of innovation. Analysis has shown that the systemness characteristics of the innovation process are the outcome of interactions between the complexity of the innovation and the capabilities of innovators to manage the innovation.
Keywords: systemness; competition; strategy; complexity; capability; innovation process; financial innovations; electronic payment; e-payment; online payment; financial services; interfirm collaboration; innovation models; innovation management.
International Journal of Financial Services Management, 2006 Vol.1 No.2/3, pp.255 - 266
Available online: 03 May 2006 *Full-text access for editors Access for subscribers Purchase this article Comment on this article