Title: The perception of banks' mergers and acquisitions by bank employees

Authors: John Mylonakis

Addresses: International Board of Auditors, NATO, Boulevard Leopold III, 1110, Brussels, Belgium

Abstract: The banking sector is consolidating at an accelerating pace. Almost all banking institutions feel obliged to become larger and more powerful. One out of four mergers and acquisitions in Greece took place in the banking sector, which was also known to have been the field of great enterprise transactions. Many economic and/or financial reasons have, so far, been proposed in favour or against banks M&As. Bank personnel are the neglected factor in all relevant studies. The purpose of this study was to examine how bank employees perceive bank|s M&As and how it is expected to affect their personal and professional career. Results show that bank employees feel personally threatened by M&As, which are not considered to be justified and necessary entrepreneurial activities conducive to enhanced, quality banking services.

Keywords: bank marketing management; mergers; acquisitions; financial services; customer services; retail banking; customer satisfaction; services quality; Greece; bank employees.

DOI: 10.1504/IJFSM.2006.009626

International Journal of Financial Services Management, 2006 Vol.1 No.2/3, pp.205 - 214

Available online: 03 May 2006 *

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