Title: Study on drivers of online shopping and significance of cash-on-delivery mode of payment on behavioural intention

Authors: Urvashi Tandon; Ravi Kiran

Addresses: School of Humanities and Social Sciences (SHSS), Thapar University, P.O. Box 32, Patiala, 147004, India ' School of Humanities and Social Sciences (SHSS), Thapar University, P.O. Box 32, Patiala, 147004, India

Abstract: The purpose of this paper is to examine different drivers of online shopping and their impact on behavioural intention. The study also examines how cash-on-delivery mode of payment acts as mediator to improve online shopping intention. Based on UTAUT2 (Venkatesh et al., 2012), the drivers of online shopping were identified. Security and privacy and ease of ordering were also added to develop the construct of online shopping drivers. The mediating effect of cash-on-delivery mode of payment on behavioural intention has been empirically validated by structural equation modelling using a sample of 500 online shoppers. Results reveal that performance expectancy, effort expectancy, social influence, hedonic motivation, price value, security and privacy and ease of ordering are the drivers of online shopping but price value and facilitating conditions do not have significant impact on behavioural intention. Further, cash-on-delivery mode of payment emerged as a key construct to improve online shopping intention.

Keywords: online shopping; UTAUT2; behavioural intention; BI; security and privacy; SP; cash-on-delivery mode of payment; India.

DOI: 10.1504/IJEB.2018.095959

International Journal of Electronic Business, 2018 Vol.14 No.3, pp.212 - 237

Received: 01 Feb 2018
Accepted: 17 May 2018

Published online: 30 Oct 2018 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article