Title: Emotions in the cloud: a framework architecture for managing emotions with an example of emotional intelligence management for cloud computing organisations

Authors: Issam Kouatli

Addresses: ITOM Department, Lebanese American University, Lebanon

Abstract: In spite of the rational reasoning of the low financial impact of cloud computing, clients (other businesses) lack the desire to join the cloud due to a number of determinants that will be reviewed in this paper. Emotional feelings on the top of rational thinking can be factors towards improving the 'desire' of businesses joining the cloud. This paper highlights emotional intelligence (EI) influence in the cloud-specific business environment. To achieve this objective, this paper proposes a framework to implement the steps of managing emotions in cloud environment termed as 'framework architecture for managing emotions' (FAME). FAME organised in three phases, the self-ism phase, the EI/SI Workplace phase and the relationship implementation phase. In each one of these phases, a suitable tool(s) identified to smoothen the emotional and social intelligence steps. Cloud computing environment was used as a vehicle to explain the FAME mechanism.

Keywords: cloud computing management; emotion intelligence; workplace social intelligence.

DOI: 10.1504/IJWOE.2018.093317

International Journal of Work Organisation and Emotion, 2018 Vol.9 No.2, pp.187 - 208

Available online: 06 Jul 2018 *

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