Title: Communication features in a DSS for conflict resolution based on the graph model
Authors: Rami A. Kinsara; D. Marc Kilgour; Keith W. Hipel
Addresses: Industrial Engineering Department, College of Engineering, King Abdulaziz University, Jeddah, 21589, Saudi Arabia ' Department of Mathematics, Wilfrid Laurier University, Waterloo, Ontario, N2L 3C5, Canada; Department of Systems Design Engineering, University of Waterloo, Waterloo, Ontario, N2L 3G1, Canada ' Department of Systems Design Engineering, University of Waterloo, Waterloo, Ontario, N2L 3G1, Canada
Abstract: The novel decision support system GMCR+ is designed for encapsulating advanced communication features including the capabilities to define, analyse, and communicate models and analyses of a given conflict, thereby enabling it to support negotiation and the management of strategic conflict. A major feature of GMCR+ is its ability to visualise conflicts explicitly using enriched graph models. Other tools that facilitate communication are the automatic calculation of conflict parameters and the ability to export them to Excel. Moreover, a novel status quo analysis procedure enables an analyst to examine the possible evolution of a conflict from an initial (status quo) state to a specified outcome. Even if a win/win outcome exists, it cannot be a resolution unless it is reachable.
Keywords: negotiation; communication; decision support system; DSS; graph model; graph model for conflict resolution; GMCR; conflict resolution.
International Journal of Information and Decision Sciences, 2018 Vol.10 No.1, pp.39 - 56
Published online: 27 Mar 2018 *Full-text access for editors Access for subscribers Purchase this article Comment on this article