Title: Implementation of quality tools in higher education process

Authors: Pedja Milosavljevic; Dragan Pavlovic; Milena Rajic; Ana Pavlovic; Cristiano Fragassa

Addresses: Faculty of Mechanical Engineering, University of Niš, Aleksandra Medvedeva, 18000 Niš, Serbia ' Faculty of Mechanical Engineering, University of Niš, Aleksandra Medvedeva, 18000 Niš, Serbia ' Faculty of Mechanical Engineering, University of Niš, Aleksandra Medvedeva, 18000 Niš, Serbia ' Department of Industrial Engineering, University of Bologna, Viale Risorgimento 2, 40136 Bologna, Italy ' Department of Industrial Engineering, University of Bologna, Viale Risorgimento 2, 40136 Bologna, Italy

Abstract: The paper aims at examining the possibilities of enhancing the higher education process using quality tools, from the perspective of the number of passing exams, after introducing the Bologna process. One of the goals is modernisation of the teaching process by introducing e-learning. Several quality tools are used, such as: Pareto analysis, Statistical Process Control and Ishikawa diagram. After defining defects (seven basic types of waste) that have a negative influence on the final quality evaluation of higher education and how these defects can be eliminated, the Pareto analysis is done, which is used for establishing a vital minority of the exams that are critical for examination. SPC analysis is performed on the exams that are classified as a vital minority in Pareto analysis. Ishikawa diagram is applied in order to find the causes that effect on a small number of passed exams.

Keywords: Pareto analysis; SPC analysis; Ishikawa diagram; higher education process.

DOI: 10.1504/IJCEELL.2018.090248

International Journal of Continuing Engineering Education and Life-Long Learning, 2018 Vol.28 No.1, pp.24 - 36

Available online: 01 Mar 2018

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