Authors: Gaël Laurans; Pieter M.A. Desmet
Addresses: Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands ' Industrial Design Engineering, Delft University of Technology, Landbergstraat 15, 2628 CE Delft, The Netherlands
Abstract: Graphical self-report tools are increasingly used to collect data on users' emotional responses to products, yet most of these tools have only undergone minimal validation. A systematic set of animations was developed to allow participants in design research and other fields to report their feelings without relying on the nuances of a particular language's affective lexicon. The animations were revised based on eight studies across four countries (total N = 826). The set includes well-recognised animations representing desire/love, satisfaction/approval, pride/self-esteem, hope/optimism, interest/curiosity, surprise/excitement, disgust/aversion, embarrassment/shyness, fear/shock and boredom/dullness. Two other emotions (joy/happiness and contempt/disrespect) were recognised by about half of the participants in the final study.
Keywords: non-verbal; self-report; emotion; feelings; user experience.
Journal of Design Research, 2017 Vol.15 No.3/4, pp.214 - 233
Available online: 09 Feb 2018Full-text access for editors Access for subscribers Purchase this article Comment on this article