Title: Emotional intelligence as mediator between burnout and organisational outcomes

Authors: Paola Magnano; Giuseppe Santisi; Silvia Platania

Addresses: Faculty of Human and Social Science, Kore University, Cittadella Universitaria, 94100 Enna, Italy ' Department of Science of Education, University of Catania, Via Biblioteca 4, 95124 Catania, Italy ' Department of Science of Education, University of Catania, Via Biblioteca 4, 95124 Catania, Italy

Abstract: Burnout is a syndrome caused by prolonged responses to chronic stressors derived from interpersonal relationships in the workplace. Burnout has been associated with important negative organisational outcomes: job dissatisfaction, absenteeism, neglect, intention to leave the job. Numerous studies have tested the inverse relationship between emotional intelligence and burnout. The aim of this study is to verify the mediation role of emotional intelligence in the relationship between burnout and some organisational outcomes (turnover intention, exit and neglect, performance and absenteeism). Research participants are 354 helping professions' workers aged between 29 and 66 years. The scales used are: link burnout questionnaire; self report emotional intelligence test; turnover intentions scale; exit and neglect scales; performance scale; absenteeism was detected through the number of days of absence in the last 12 months. The results have highlighted that emotional intelligence mediates the relationship between burnout and organisational outcomes, providing interesting suggestions for intervention in organisations.

Keywords: burnout; emotional intelligence; turnover intention; exit; neglect; absenteeism; performance; helping profession.

DOI: 10.1504/IJWOE.2017.10010206

International Journal of Work Organisation and Emotion, 2017 Vol.8 No.4, pp.305 - 320

Received: 27 Jun 2017
Accepted: 10 Nov 2017

Published online: 09 Jan 2018 *

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