Title: A development of a framework for evaluation of reverse logistics maturity level

Authors: Farida Pulansari; Suparno; Sri Gunani Partiwi

Addresses: Department of Industrial Engineering, University of Pembangunan Nasional 'Veteran' Jawa Timur, Raya Rungkut Madya, Surabaya, 60294, Indonesia; Department of Industrial Engineering, Sepuluh Nopember Institute of Technology, Campus ITS Keputih, Surabaya, 60111, Indonesia ' Department of Industrial Engineering, Sepuluh Nopember Institute of Technology, Campus ITS Keputih, Surabaya, 60111, Indonesia ' Department of Industrial Engineering, Sepuluh Nopember Institute of Technology, Campus ITS Keputih, Surabaya, 60111, Indonesia

Abstract: Reverse logistic (RL) and management of unused product waste, as well as limitation of natural resources, are growing problems throughout the decade. The RL has been successfully implemented in some companies, however, no clear key performance indicator of a successful RL is provided. The paper proposes a framework for assessing the maturity level of the RL implementation. The framework was designed in order to provide the information as well as a clear key performance indicator. The procedure of assessing the framework was to come to many companies to measure the level of RL implementation. Better integration among supply chain actors can minimise the environmental problems. The finding shows that the maturity level in the implementation of RL for the Indonesian consumer electronics industries is at level 3 (develop level) and 2 (managed level), especially in the local companies.

Keywords: assessment; framework; reverse logistics; consumers' electronics industries; maturity level.

DOI: 10.1504/IJLSM.2018.089169

International Journal of Logistics Systems and Management, 2018 Vol.29 No.2, pp.151 - 172

Received: 16 Apr 2016
Accepted: 29 Aug 2016
Published online: 09 Jan 2018 *

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