Title: Identification of influencing factors for the selection of RLSP using DEMATEL method

Authors: S. Robin Divahar; C. Sudhahar; L.M. Karthikeyan; J. Edwin Raja Dhas

Addresses: Department of Aeronautical Engineering, Noorul Islam University, Kumaracoil, 629180, Tamilnadu, India ' Marthandam College of Engineering and Technology, Kuttakuzhi, Veeyannoor Post, Kanyakumari District, Tamilnadu, 629177, India ' Noorul Islam University, Kumaracoil, Thuckalay Post, Kanyakumari District, Tamilnadu, 629180, India ' Noorul Islam University, Kumaracoil, Thuckalay Post, Kanyakumari District, Tamilnadu, 629180, India

Abstract: The selection of reverse logistics service provider (RLSP) can bring economic benefits. Considering the current development of reverse logistics in manufacturing, process and domestic appliances industries, this paper proposes a set of factors influencing selection of service provider and uses a DEMATEL method to establish relation matrixes reflecting the relationships among those factors. The interaction among the criteria is analysed before arriving at a decision for the selection of RLSP. The research enables better understanding of the complex relationships of the key attribute in the decision making environment and improves the reliability of the decision making process.

Keywords: reverse logistics service provider; RLSP; decision making trail and evaluation laboratory; DEMATEL; decision making expert; DME.

DOI: 10.1504/IJENM.2017.088868

International Journal of Enterprise Network Management, 2017 Vol.8 No.4, pp.361 - 380

Available online: 15 Dec 2017 *

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