Title: Automating the identification of opportunities for business process improvement patterns application

Authors: Alexandre Souza; Leonardo Guerreiro Azevedo; Flavia Maria Santoro

Addresses: Graduate Program in Informatics, Department of Applied Informatics, Federal University of the State of Rio de Janeiro (UNIRIO), Brazil ' Graduate Program in Informatics, Department of Applied Informatics, Federal University of the State of Rio de Janeiro (UNIRIO), Brazil; IBM Research Av. Pasteur, 138 & 146, Botafogo, Rio de Janeiro, RJ, CEP 22290-240, Brazil ' Graduate Program in Informatics, Department of Applied Informatics, Federal University of the State of Rio de Janeiro (UNIRIO), Brazil

Abstract: Business process management is increasingly present in organisations, and process improvement is one of its focuses. Patterns for process redesign provide solutions for recurring problems in business process improvement initiatives. However, choosing which patterns to apply in a process is not an easy task, especially in large and complex processes scenarios. This paper proposes heuristics to automate the process redesign pattern selection. The heuristics indicates specific process parts to apply improvement patterns, considering the business process model elements. A case study was performed to evaluate the proposal. The results highlight the applicability and reliability of heuristics to identify improvement opportunities in business processes models.

Keywords: business process improvement; BPI; process redesign; redesign patterns; improvement opportunities identification; BPM.

DOI: 10.1504/IJBPIM.2017.088799

International Journal of Business Process Integration and Management, 2017 Vol.8 No.4, pp.252 - 272

Received: 17 May 2016
Accepted: 20 Mar 2017
Published online: 19 Dec 2017 *

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