Title: Perceived HRM practices and organisational citizenship behaviour: a case study of a supply chain management solutions provider

Authors: Rik Loffeld; Jol Stoffers

Addresses: Research Centre of Employability, Zuyd University of Applied Sciences, The Netherlands ' Research Centre of Employability, Zuyd University of Applied Sciences, The Netherlands

Abstract: This paper assesses the impact of perceived HRM practices on organisational citizenship behaviour (OCB) and whether leader membership exchange (LMX) mediates this relationship. The required research data were retrieved from four different departments within a logistics and supply chain management organisation. The results show that there is a significant relationship between the HRM practices as perceived by a subordinate and their level of organisational citizenship behaviour. The relationship that subordinates have with their frontline manager (LMX) acts as a significant mediator. In the final section, of this paper the findings are discussed and recommendations for future research and practical implications are given.

Keywords: organisational citizenship behaviour; OCB; perceived HRM practices; leader membership exchange.

DOI: 10.1504/IJAMS.2017.088226

International Journal of Applied Management Science, 2017 Vol.9 No.4, pp.294 - 312

Received: 23 Feb 2016
Accepted: 06 Nov 2016

Published online: 24 Nov 2017 *

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