Title: The relationships between soft/hard total quality management practices and operational performance in Jordanian manufacturing organisations

Authors: Rawan A. Saleh; Rateb J. Sweis

Addresses: Department of Business Administration, The University of Jordan, 11942, Amman, Jordan ' Department of Business Administration, The University of Jordan, 11942, Amman, Jordan

Abstract: Previous studies in the field of total quality management (TQM) reported mixed results regarding their relationships with performance. This study, therefore, seeks to investigate the relationships between soft/hard TQM practices and operational performance in Jordanian manufacturing organisations. A questionnaire survey was distributed among the population of the study which consisted of (170) Jordanian manufacturing organisations, certified by ISO 9001 certification. Data obtained from the respondents were then statistically analysed using simple and multiple linear regression analysis to test the study hypotheses. The results of this study confirmed the importance of soft and hard TQM practices to operational performance, and showed that soft TQM practices were more significant than hard TQM practices in their relationships with operational performance. Based upon these results, Jordanian manufacturing organisations should formulate a strategy that considers the importance of soft TQM practices for improving operational performance, and undertaking an integrative paradigm in implementing TQM.

Keywords: total quality management; TQM; soft practices; hard practices; operational performance; manufacturing organisation; Jordan.

DOI: 10.1504/IJMCP.2017.10007596

International Journal of Management Concepts and Philosophy, 2017 Vol.10 No.4, pp.345 - 377

Received: 18 Mar 2017
Accepted: 30 Mar 2017

Published online: 11 Oct 2017 *

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